SHIPPING INFORMATION
• Processing time: 1-3 business days
• Delivery time: 5-10 business days (US), 10-20 business days (International)
• Tracking: You'll receive a tracking number via email once your order ships
• Shipping costs: Free shipping on orders over $50, otherwise $5.99 flat rate
RETURNS
• Return window: 30 days from delivery date
• Condition: Items must be unused, unworn, and in original packaging with tags attached
• How to return: Email support@novavisio.store with your order number to request a return authorization
WHO PAYS RETURN SHIPPING?
• Customer pays return shipping costs unless the item is defective or we sent the wrong item
• We recommend using a trackable shipping method for returns
REFUNDS
• Refunds are processed within 5-7 business days after we receive your return
• Original shipping costs are non-refundable
• Refunds issued to original payment method
NON-RETURNABLE ITEMS
• Final sale items
• Opened personal care products
• Custom or personalized items
QUESTIONS?
Contact us at support@novavisio.store