Shipping Policy
Shipping Information
At NovaVisio, we work with trusted fulfillment partners to deliver your orders quickly and reliably across the United States.
Processing Time
Orders are typically processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days (where available)
Delivery times are estimates and may vary based on your location and product availability from our fulfillment centers.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions—check our homepage for current offers.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website or in your order confirmation.
International Shipping
We currently ship within the United States only. International shipping may be available in the future.
Shipping Restrictions
We ship to all 50 US states. Please ensure your shipping address is correct at checkout—we cannot redirect packages once they've been shipped.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at your earliest convenience with your order number and photos (if damaged). We'll work with you to resolve the issue promptly.
Questions?
If you have any questions about shipping, please contact our customer support team.