FREQUENTLY ASKED QUESTIONS
Q: How long does shipping take?
A: Orders typically arrive within 5-10 business days for US customers. International orders take 10-20 business days. You'll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping times and costs vary by location.
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. You can also log into your account to view tracking information.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods at checkout.
Q: Can I cancel or modify my order?
A: Please contact us immediately at support@novavisio.store if you need to make changes. Once an order is shipped, we cannot cancel it, but you can return it within 30 days.
Q: What is your return policy?
A: We offer 30-day returns on most items. Products must be unused and in original packaging. Customer pays return shipping unless the item is defective. See our Shipping & Returns page for full details.
Q: How do I return an item?
A: Email support@novavisio.store with your order number to request a return authorization. We'll provide you with return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account.
Q: How do I contact customer support?
A: Email us at support@novavisio.store. We respond within 24-48 hours, Monday-Friday, 9AM-5PM EST.
Q: Are your products authentic and high quality?
A: Yes! We carefully source quality products from trusted suppliers and stand behind everything we sell.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat shipping rate of $5.99.
Q: What if my item arrives damaged or defective?
A: Contact us immediately at support@novavisio.store with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.